The customer benefits from a period of 15 (fifteen) days, counting from the date of receipt of the articles to try out his articles and if one does not please him, or if it does not conform to what he saw on the website, he can return and receive his refund by bank transfer, or used payment method or check.
The exchange of articles is only possible if the customer wants another size and / or color of the same articles that he intends to exchange, or if the articles in question are defective or not in conformity. All items can be returned, however, there are some exceptions:
• Underwear and “intimate accessories” are not eligible for exchange or return.
• Accessories must be returned in their complete original packaging.
In the case of returning all articles, if the same contains an offer, it must also be returned.
The return of articles can be made free of charge, through the physical store, in a properly closed package (using the original packaging), containing the return slip duly filled inside. You can also choose to return it by post to the address on the return slip.