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OBJECT, SCOPE AND DEFINITIONS
These general conditions govern the sale, including registration, ordering and access to the “UNDERGROUND” products offered by Studio D, Soluções Globais de Publicidade, LDA, headquartered at Rua dos Combatentes da Grande Guerra, nº 145, with the code postal 4820-250 Fafe, Portugal, VAT506843467, on the website www.underground-store.com and apply to all contracts for the purchase and sale of “UNDERGROUND” products entered into between the Underground Store and any user who places orders through said Internet site.
2. For the purposes of these general conditions, the following definitions apply:
2.1 “UNDERGROUND” – The products sold by the Underground Store, which owns all copyrights or related rights, as well as other rights that may be subject to the protection provided for in the Industrial Property Code, on the page / website with the above address and supplier of goods available for order on the same site;
2.2 “USER” – Any individual, non-trader, who places an order through the website / website www.underground-store.com;
2.3 These general conditions do not exclude the rights and guarantees of the User contained in the legislation in force for contracts of this nature.
ACCEPTANCE
The execution of contracts for the purchase and sale of Underground products, presupposes the user’s knowledge and acceptance of the General Conditions.
By accepting the General Conditions, the User confirms having read the General Conditions, having the legal capacity to accept them and to conclude the purchase and sale contract for UNDERGROUND products.
REGISTRATION
To place an order, the User will have to register in advance, by filling in the fields in the form on the website www.underground-store.com
After registering as a customer, the User can access his personal account online, logging in, after, entering a personal and non-transferable password, chosen by him, at the time of registration.
From the moment he accesses his personal account online, the User is subject to the present general conditions, as well as the legal and regulatory rules that govern the respective operation and use.
ORDER
The User may place his order online, on the website www.underground-store.com
The User can proceed with his order, in the modalities of registered user or unregistered user.
To finalize your order, as a registered User, the User must provide personal data, such as his name, address, etc. For this, the User must fill in all mandatory fields at the time of identification.
In the case of an unregistered user, he must in any case provide an email address, or the data relating to another form of contact, which are correct and complete, expressly accepting that the Underground Store can contact him using these data, if deemed necessary, namely, to send you an order confirmation and a link to consult it.
In any of the ordering modalities, when placing the order, the User expresses his acceptance, full and complete, of the general conditions of sale, of the prices and of the description of the products contemplated in this transaction, which will be the only applicable between the two parties.
Qualquer litígio sobre este último ponto será resolvido através de uma troca de informações e com as garantias abaixo mencionadas.
In the absence of availability of the product, the Underground Store undertakes to inform the User and to reimburse him of the amounts he may have paid within a maximum period of thirty days, 15 days from the date of knowledge of such unavailability.
All orders will be subject to prior acceptance. Failure to accept your order may be due to one or more of the following reasons:
– The product you ordered is sold out;
– The purchase ceiling has been exceeded;
– Failure to validate the user’s personal data;
– Difficulty in the readability of the request.
ORDER CANCELLATION REQUEST
If, for any reason, you wish to cancel an order before the time of dispatch, please contact Customer Support by phone +351 915 350 279 from 10 am to 7 pm Monday to Saturday or by email info @ underground-store .with
TECHNICAL QUESTIONS
We concentrate all efforts so that the photographs of the product are as faithful as possible to the real product. In some cases the products are displayed in different perspectives and you will have the possibility to enlarge the image. Despite the efforts made to achieve this approach to the real product, you should consider the hypothesis of differences in color, appearance or size / shape, which may be due to the monitor or internet browser used by the user. In this way, we advise you to consult carefully and in detail the product and its respective characteristics in order to make sure of them at the time of purchase.
The Underground Store online store is optimized to be viewed in various internet browsers: Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, Opera. It is also optimized for viewing on mobile devices.
The Underground Store does not guarantee stock of orders that have originated from network outages, technical breakdowns or computer errors.
DELIVERY
Shipping charges and delivery times:
Continental Portugal
Free shipping on purchases of 50 EUR or more
4.50 EUR for purchases under 50 EUR
Delivery time: 2 to 5 working days
Portugal Islands (Madeira and Azores)
Free shipping on purchases of 50 EUR or more
4.50 EUR for purchases under 50 EUR
Delivery time: 3 to 7 working days
PAYMENT
The Underground Store has several payment methods:
– Credit Card (Visa / Mastercard)
The order and your card details will be sent, duly encrypted, to the bank on the date of your order. After validation and communication from your bank, the order will be processed. In case of refusal, your order will be canceled.
– ATM
If you choose this payment method, you will receive an email with the details to make the payment at an ATM or Homebanking service on the internet. Multibanco orders will only be processed after payment confirmation. We suggest that if you want to reserve stock for your order, make the payment as soon as possible, otherwise we will not allocate stock to your order.
– MBWay
With MB WAY you can pay for your order quickly and conveniently via your smartphone, simply by having an MB WAY account. MB WAY orders will only be processed after payment confirmation. For more information or to learn how to create an account, see this page: https://www.mbway.pt
– PayPal
One of the payment methods most used in online purchases worldwide in the first time, it is necessary to have a PayPal account. For more information or to create an account, see this page: https://www.paypal.com/pt. If you choose this payment method, the order amount will be charged at the end of the order.
– Shipping to Collection
Place your order and pay only when you receive your product (s) at home.
PRICES
Prices must be understood in euros, with taxes and fees included. The prices shown take into account the VAT applicable on the invoice date. Any modification of the applicable VAT type will be reflected in the prices of the products. After this date, prices can be modified at any time.
Prices and specifications are subject to change without notice. When processing your order, any and all price errors that may be presented on the website due to technical anomalies will be detected at the time of invoicing. In this situation the customer will be contacted. If the price of the product presented on the website is actually lower, the difference is returned. If the price is higher, the customer will be contacted and will be able to accept or cancel the order.
PRODUCT AVAILABILITY
The goods are subject to availability check.
Since there is a time between the moment your order is placed and the order is accepted, we warn that the availability of the product may change.
If, due to unforeseen circumstances, it is necessary to replace a product, you will be contacted with a suggestion of equal value or equivalent to the replaced one, in case you accept the suggestion we will ship the product.
RETURN CONDITIONS
The customer benefits from a period of 15 (fifteen) days, counting from the date of receipt of the articles to try out his articles and if one does not please him, or if it does not conform to what he saw on the website, he can return and receive his refund by bank transfer, or used payment method or check. The exchange of articles is only possible if the customer wants another size and / or color of the same articles that he intends to exchange, or if the articles in question are defective or not in conformity. All items can be returned, however, there are some exceptions:
• Underwear and “intimate accessories” are not eligible for exchange or return.
• Accessories must be returned in their complete original packaging.
In the case of returning all articles, if the same contains an offer, it must also be returned.
The return of articles can be made free of charge, through the physical store, in a properly closed package (using the original packaging), containing the return slip duly filled inside. You can also choose to return it by post to the address on the return slip.
AFTER-SALES ASSISTANCE AND MANUFACTURER WARRANTY
All products are covered by the Assurance of Conformity of Goods corresponding to 2 years from the delivery of the asset, under the terms of the law (Decree-Law nº 67/2003, of 8 April, amended by Decree-Law 84/2008, of 31 of May).
In the case of defective or damaged products, you must report it, informing your order number and description of the malfunction:
– by E-mail: info@underground-store.com
– by Mail: at the address on the return form.
PROOF
The computerized records kept in the computer systems of the company Studio D, Soluções Globais de Publicidade, LDA. in safe conditions they are considered as a proof of communications, orders and payments produced between the parties.
CONSERVATION AND FILE OF TRANSACTIONS
Orders and invoices will be archived on a reliable and secure medium for the period necessary for their purpose.
APPLICABLE LAW AND COMPETENCE
Portuguese law applies to the sales conditions presented.
For the resolution of any dispute there is always the possibility of resorting to an arbitration entity.
The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, UNDERGROUND-STORE provides all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, which will help you to resolve the dispute in question. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official websitehttps://webgate.ec.europa.eu